Claims Policy
At LetRank Store, we are committed to providing high-quality products and ensuring customer satisfaction. If you encounter any issues with your order, we’re here to help you resolve them.
When to File a Claim
You may file a claim for the following reasons:
- Damaged Items: If your product arrives damaged.
- Incorrect Items: If you receive the wrong item or size.
- Defective Products: If the product is not functioning as intended.
How to File a Claim
To initiate a claim, please follow these steps:
- Contact Us: Email our customer support team at support@letrank.store within [X days] of receiving your order.
- Provide Details: Include your order number, a description of the issue, and any relevant photos (for damaged or defective items).
- Follow Instructions: Our team will guide you through the claims process and provide any necessary instructions for returning the item.
Claims Processing
Once we receive your claim, we will review it and respond within [X business days]. If your claim is approved, we will:
- Issue a refund to your original payment method.
- Send a replacement product at no additional cost.
- Provide instructions for returning the damaged or incorrect item.
Important Notes
- Claims must be filed within [X days] of receiving your order.
- Ensure that all items are unused and in their original packaging when returning.
- Shipping costs for returns may be covered depending on the situation.
Contact Us
If you have any questions or need assistance with your claim, please reach out to our customer support team:
- Email: support@letrank.store
- Phone: [Your Contact Number]
Thank you for choosing LetRank Store! We appreciate your trust in us and are dedicated to resolving any issues promptly.